Shipping policy
We want your Spice Culture order to arrive quickly and safely. Below you'll find everything you need to know about shipping within Australia, New Zealand and internationally.
Shipping at a Glance
✓ Australia-wide shipping
✓ Shipping from just $10 AUD
✓ FREE standard shipping Australia-wide on orders over $70 AUD
✓ Delivery in approximately 2–8 business days
✓ Tracking included with every order
✓ Packed and dispatched from Warburton, Victoria
Why shop with Spice Culture?
✓ Handmade in Warburton, Victoria
✓ Ethically sourced ingredients
✓ Small-batch crafted for freshness
✓ Gluten-free options available
Processing Your Order
Every Spice Culture order is handcrafted, packed and dispatched from our home in Warburton, Victoria.
We aim to dispatch all orders within 1–3 business days. During busy periods, product launches or public holidays, dispatch times may be slightly longer, but we'll always work to get your order on its way as quickly as possible.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.
Shipping Destinations
Australia
Spend $70 or more and enjoy FREE standard shipping anywhere in Australia.
We offer flat-rate shipping Australia-wide based on the total weight of your order.
Orders are typically delivered within 2–8 business days, depending on your location.
| Order Weight | Flat Rate |
|---|---|
| 0–1 kg | $10.00 |
| 1–2 kg | $15.00 |
| 2–4 kg | $18.00 |
| 4–6 kg | $22.00 |
| 6–8 kg | $24.00 |
| 8–10 kg | $28.00 |
| 10 kg+ | $40.00 |
Shipping costs are automatically calculated at checkout based on the total weight of your order.
New Zealand
We proudly ship to New Zealand using tracked standard shipping.
-
Delivery: Approximately 6–27 business days
-
Tracking: Included with every order
- Shipping rates: Calculated by the total weight of your order
| Order Weight | Flat Rate |
|---|---|
| 0–1 kg | $25.00 |
| 1–2 kg | $38.00 |
| 2–4 kg | $55.00 |
| 4–6 kg | $75.00 |
| 6–8 kg | $90.00 |
| 8–10 kg | $110.00 |
Delivery times are estimates only and may vary depending on customs processing and local postal services.
International
If you're located outside Australia and New Zealand, we'd still love to help you enjoy Spice Culture.
Please contact our team before placing your order and we'll provide a personalised shipping quote based on your destination and parcel weight.
Contact us
📞 (+61) 428 219 202
Monday–Friday | 9:00am–5:00pm AEST
Customs, Duties & Taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country.
These charges are not included in your order total and are the responsibility of the recipient.
In accordance with Australian export regulations, all international shipments must be declared at their full value and cannot be marked as a gift.
For information about any applicable import charges, please contact your local customs authority.
Tracking Your Order
Every parcel includes tracking.
Once your order leaves our kitchen, you'll receive an email with your tracking link so you can follow your delivery.
Incorrect Address Details
Please check your shipping address carefully before completing your order.
If an incorrect address is supplied and your parcel is returned to us, additional shipping charges may apply to resend your order.
Damaged or Missing Orders
If your parcel arrives damaged or appears to be missing, please contact us as soon as possible.
We'll work with the delivery carrier to investigate and help resolve the issue quickly.
Need Help?
If you have any questions about shipping, delivery timeframes or your order, our team is happy to help.
Email: shop@spice-culture.com.au
Phone: (+61) 428 219 202
Monday–Friday | 9:00am–5:00pm AEST
